Information You Give Us Directly

When you fill out a contact form, request a quote, or engage our services, you provide us with certain details. This usually includes:

• Your name and business name
• Email address and phone number
• Business address and industry details
• Project requirements and technical specifications
• Communication preferences

You're in control of what you share. We only ask for information we actually need to provide our services or respond to your enquiry.

Information We Collect Automatically

Like most websites, ours collects some technical information when you visit. This helps us understand how people use our site and improve the experience. We collect:

• Your IP address and general location (city/state level, not your exact address)
• Browser type and device information
• Pages you visit and how long you stay
• Referring website (where you came from)
• Time and date of your visit

This information is mostly anonymous and doesn't identify you personally unless you've also provided contact details.

Information from Third Parties

Occasionally, we receive information about you from other sources. This might happen if you're referred by another business, or if we verify business details through public registers. We only use information from legitimate sources and treat it with the same care as information you provide directly.

Service Providers

We work with other companies that help us run our business. These might include:

• Hosting providers who keep our website and systems running
• Email service providers who help us communicate with you
• Accounting software providers for invoicing and financial management
• Cloud storage services where we securely store project files

These companies only get the information they need to do their job. They're contractually bound to protect your data and can't use it for their own purposes.

Professional Advisors

Sometimes we need advice from lawyers, accountants, or business consultants. When we do, they may need to see client information. They're bound by professional confidentiality obligations and strict privacy standards.

Legal Requirements

If we're legally required to share your information with government agencies, law enforcement, or courts, we will. This doesn't happen often, but when it does, we'll only share what's legally necessary. If we're allowed to notify you first, we will.

Business Transfers

If TechFlow Dynamix is acquired by another company or merges with another business, your information would be transferred as part of that transaction. The new owner would still be bound by this privacy policy unless they notify you otherwise.

Active Client Data

While we're working with you, we keep all relevant information readily accessible. This includes project files, communication history, and contractual documents.

After Project Completion

Once a project is complete, we typically retain records for seven years. This aligns with Australian tax law requirements and allows us to provide ongoing support if you need it.

Some information we'll keep indefinitely if there's a good reason. For example, if you've agreed to receive updates about our services, we'll keep your contact details until you tell us to stop.

Enquiry Data

If you contact us but don't become a client, we'll typically keep your enquiry details for two years. After that, we delete them unless there's a specific reason to keep them longer.

Website Analytics

Anonymous website usage data is usually retained for 12-24 months, then aggregated or deleted.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this free of charge in most cases. If your request is particularly complex or requires extensive work, we might charge a reasonable fee to cover our administrative costs. We'll let you know upfront if that's the case.

To request access, email us at support@techflowdynamix.com with "Access Request" in the subject line. We'll respond within 30 days.

Correct Your Information

If information we hold about you is wrong or out of date, let us know and we'll fix it. This is important because incorrect information could affect the services we provide or how we communicate with you.

Delete Your Information

You can ask us to delete your personal information. We'll do this unless we have a legal reason to keep it (like tax records we're required to maintain for seven years). We'll explain if we can't delete something and why.

Object to Processing

If you don't want us to process your information for a particular purpose, you can object. We'll stop unless we have compelling legitimate grounds to continue. For example, if we need the information to fulfill a contract with you.

Withdraw Consent

If you've given us consent to use your information for something specific (like marketing emails), you can withdraw that consent anytime. This won't affect anything we've already done with your consent, but we'll stop going forward.

Lodge a Complaint

If you're unhappy with how we've handled your information, please tell us first. We'll do our best to resolve the issue. If you're still not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Essential Cookies

Some cookies are necessary for the website to function properly. These handle things like security and basic site features. You can't disable these without breaking the site.

Analytics Cookies

We use analytics cookies to understand which pages people visit, how long they stay, and where they came from. This helps us improve the website. These cookies don't identify you personally.

Managing Cookies

Most browsers let you control cookies through their settings. You can block cookies, delete existing ones, or get notifications when new cookies are created. Keep in mind that blocking cookies might affect how well the website works.