We're Here When Systems Stop Playing Nice
Running automated systems means things break at 2am. Integrations fail right before deadlines. And sometimes, you just need someone who speaks both business and code to figure out what's actually wrong. That's what we do.
2/A, 42 Currumbin Creek Rd, Currumbin Waters QLD 4223
How We Actually Fixed Marcus's Integration Nightmare
Marcus called us in March 2025 because his payment gateway kept timing out. Not sometimes. Every single transaction over $500. His developer said it was the gateway's fault. The gateway said it was the code.
Turns out? Neither. His hosting provider had implemented a new firewall rule that was silently dropping requests above a certain data size. Took us 90 minutes to find it because we looked at the whole system, not just the obvious parts.
Now his transactions process in under 2 seconds, and he knows exactly what to check if something similar happens again.
The Problems We Actually Solve
Most support teams just tell you to restart things. We dig deeper because automated systems fail in ways that aren't obvious. And honestly? The fix is usually simpler than you think once someone looks at the right place.
When APIs Stop Talking to Each Other
Your CRM isn't syncing with your accounting software. Data's going missing. We trace the entire flow, find where it's breaking, and get systems communicating again. Usually it's authentication tokens expiring or endpoint changes nobody told you about.
Systems Running Like They're Stuck in Mud
Automation that used to take 5 minutes now takes an hour. We profile the entire process, identify bottlenecks, and optimize without rebuilding everything. Often it's database queries that made sense with 100 records but not with 10,000.
When Automated Decisions Go Sideways
Your workflow is doing something weird with specific data types. Edge cases nobody anticipated. We review the logic, test scenarios, and adjust the rules so your automation handles exceptions properly instead of just failing silently.
"I don't believe in temporary fixes. If we're touching your system, we're documenting what we find and explaining why it broke. That way you're not calling us about the same issue three months later."
Callum Rothwell
Senior Systems Engineer
